Refund policy

Which purchases this covers. This return, exchange and warranty policy applies only to Tiger King footwear purchased on tigerkingshoes.ca. If you bought Tiger King footwear from Amazon.ca, Walmart.ca or another retailer, please contact that seller for returns, exchanges and warranty help.

Returns (14 days)

Not the right fit? You can return your pair within 14 days of delivery, as long as it is unworn, unused and in its original packaging with all tags attached. Trying boots on indoors is perfectly fine.

Return shipping: return postage is covered by you. Ship the pair back with the carrier of your choice, or ask us for a prepaid label and we will deduct the cost from your refund. We recommend checking the size guide and our half-size-down tip before ordering.

Refunds: once your return is received and inspected, the refund goes back to your original payment method within 5 to 10 business days.

Exchanges

Need a different size? Return your original pair within 14 days of delivery for a refund (return shipping is covered by you, or deducted from your refund if you use our prepaid label) and place a new order for the size you want. The new pair ships within 1 to 2 business days, so you are not waiting on the return to reach us.

Arrived damaged or wrong

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We cover all return shipping and send a replacement or a full refund.

6-month performance guarantee

If a manufacturing defect shows up within six months of purchase, we repair or replace the pair. Register your pair on our warranty page to activate the guarantee. Normal wear, misuse and damage from improper care are not covered.

How to start a return or exchange

Email support@tigerkingshoes.ca with your order number and the reason for the return. We will reply within 1 to 2 business days with instructions and the return address.