Returns & Exchange Policy

Returns

If your size isn’t quite right, you may return your boots within 14 days of delivery, provided they are unworn, unused, and in their original packaging with all tags intact. Trying them on indoors is perfectly fine.

Step 1: email support@tigerkingshoes.ca with your order number and the reason for the return. We reply within 1 to 2 business days with return instructions and the return address.

Step 2: send the boots back with any carrier of your choice; return postage is covered by you. Please include your order number in the package so we can process your return promptly. Once the boots are received and inspected, we’ll refund your original payment method.

Refunds are typically processed within 5–10 business days after inspection and approval.

Exchanges

Need a different size or style? Return the original pair within 14 days of delivery for a refund (see Returns above) and place a new order for the pair you want. The new pair ships within 1 to 2 business days, so you are not waiting on the return to reach us.

Returned boots must be unworn, unused, and in their original packaging with all tags intact. Tip: our boots run wide, so most people go a half size down.

Defects or damage

If your boots arrive damaged or you believe there is a manufacturing defect, please contact us before sending them back and include photos of the issue. We’ll review it and find the best solution. Our 6-month limited warranty applies only to pairs registered within 30 days of purchase; unregistered pairs are not covered. Register your boots here.